Analysis of Current Status in Service Level in Hotel Business in Azerbaijan

Abstract

The most important details of hotel service quality standards are the legal document approved for standardization by the state authority and the application and mandatory use of standard methods in the hotel. Standard is an example, benchmark, model, and standard-technical document reflecting the principles, requirements and rules of standard hotels. Quality in tourism is a powerful weapon for competition in international tourism market and tourists who are satisfied with the service in hotels, restaurants, service bureaus and tourist facilities of certain countries become their active promoters. The complex and complicated character of tourist service is pre-determined due to the fact that most service production is directly related to consumption, services are provided directly to tourists, tourists are offered a wide range of services and goods with different production and service technologies, service to tourists is carried out during the operation of various elements of logistics infrastructure, and servicesand goods offered to tourists are formed as a result of various types of activities. The hotel's reputation depends on the human factor and must be prepared for each hotel. Standards for reception, accommodation and services, restaurant, bar and other departments of the hotel should be developed. The staff must have clean uniforms and neat hairdos, be professional and experienced, and demonstrate good behavior and honesty. International service standards include providing quick and flexible service to guests, accurate execution of orders, and kindness and politeness. The most important details of hotel management standards include being attentive to guests, external appearance standards, confidentiality of information, having information about the work, being patient and considerate, responsibility, and having enough staff to provide efficient and consistent service. These standards are essential for a successful hotel business, as they ensure that the quality of management is maintained in an unstable competitive environment.